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SHIPPING: 585 gold jewellery is shipped up to 10 working days, and other categories - usually within 2-4 working days. You can choose a shipment method via InPost parcel locker for PLN 14 or InPost courier for PLN 16. We deliver international orders by Poczta Polska for PLN 30 or by DPD courier for PLN 99 – this option available only for Great Britain, Sweden and European Union countries, excluding Malta and Cyprus.
SELF PICK-UP: You can personally pick up the order at our boutique at Plac Przymierza 4 in Warsaw. You can find the current boutique opening hours in the "contact" tab and in the e-mail that you will receive from us when your order is ready.
RETURNS: You can return or exchange items within 14 calendar days from the date of the parcel receipt. The product must be delivered with the return form and the proof of purchase. The product must not bear any signs of use and must be returned in its original packaging. Please send parcels to the InPost WAW581M parcel locker at Wandy 15 in Warsaw or by courier to the address provided in the form. We also accept returns and exchanges at our boutique at Plac Przymierza 4. We will make the refund within 14 calendar days from the date of the parcel receipt. Instructions for sending the parcel can be found on the InPost website. Individual orders, e.g. non-standard patterns, engraved items, extended chains from the BONDS Collection (COMO, RICA, TELA) are not subject to returns.
COMPLAINTS: If you would like to make a complaint, fill in this form and deliver it to us along with the products. You can also bring the jewellery and the complaint form in person to our office at Mokotowska 50/10, send it to the WAW10M parcel locker or by courier to the following address: Malwina Wysińska, Plac Przymierza 4/6, 03-944 Warsaw. We will consider the complaint within 14 days.
ADDITIONAL QUESTIONS: For more information, see the regulations. If you have any additional questions, please contact us at: umiar@umiar.pl.